I pride myself on exceeding your expectations, and on my close relationships with my clients.
October 15, 2016
We would like to thank you for your efforts in selling our family home after the passing of our Dad.
This was a difficult and emotional time for our family. However, your experience along with your thoughtful and professional approach helped us navigate this process as efficiently as possible. You also worked diligently to sell the home quickly, which was much appreciated by us.
We enjoyed working with you and would not hesitate to recommend your services to anyone who is interested in buying or selling a property.
Subject: 2014 President's Award
Congratulations on obtaining the President's Award for 2014. This achievement is a result of your hard work and perserverance. Once again, congratulations, and we wish you great success in 2015.
Sutton Group Realty Service
Dear Mr. Brunet,
I would like to bring to your attention the outstanding service my wife and I received from one of your sales representatives, Mr. Alan Smuck. Having served for almost 22 years in the Canadian Forces and undergone 9 moves during that time, I know what stress is entailed when looking for a new home or placing an existing home up for sale.
Alan was recommended to me by another member of the Canadian Forces when I decided to exercise my right for a final move upon retiring. I had Alan and three other agents from other companies assess the value of my home, which I had purchased in 2000. Alan’s assessment was significantly higher than the others and we questioned whether his high assessment was based on his desire to land me as a client or based on sound professional knowledge of the real estate market and the popular area that I was living in, West Wellington Village.
In the end, we trusted his judgement and were we ever glad that we did! His professionalism and knowledge of the market allowed us to receive an offer for our home that was over $30,000.00 higher than any of the other assessments. The showings were done with plenty of warning and although after having 32 showings and no offers, Alan’s confidence in the market and his professional demeanor went a long way in alleviating our stress.
He is a credit to the industry, and more importantly, an incredible asset for your company. Rest assured that the Sutton Group and Mr. Alan Smuck will be on the top of our list should anyone be looking for a recommendation from us.
R. P. Bourque
Dear Broker / Owner,
My wife and I would be remiss if we did not express in writing just how much we appreciated the excellent service and dedication demonstrated by Mr. Alan Smuck in the presentation and sale of our home located in McKellar Park.
His meticulous attention to detail and his absolutely untiring approach to the task at hand simply amazed us at every turn.
We would highly recommend him to anyone buying or selling a property.
In short, on a scale of one to ten,we would award Alan an 11 plus.
Margaret and Larry Kavanaugh
Another home sold by Alan!
We just wanted to thank you again for the great job you did selling our house. Our neighbours and many visitors to our garage sales commented on how quickly the house sold. They're right! Less than three weeks was quite amazing. We passed your name on to people who asked who our realtor was.
Wishing you all the best in the future,
Barb and Wade Roberts
Dear Mr. Jean Brunet
Broker / Owner of Sutton Group
We are writing to express our appreciation to Mr. Alan Smuck. Alan has been working as our agent since we decided to buy a house in McKellar / Highland Park several months ago. He has been working so hard for us. He kept sending us every new listing by email and showing us lots of useful information about the community and neighbourhood.
Last week Alan showed us a new list which is what we are looking for. By following Alan's suggestion, we gave an offer immediately and beat out two other buyers and put the house in conditional sold. However, we found out later that the house was not in the catchment area of Broadview school that my son goes to. We were so disappointed and had to sign for releasing purchase agreement.
However we heard from school a few hours later that my son can still go to Broadview school when we move to the new house. I did not even believe it was true. Later, we knew that Alan went to the school talking to the Vice-Principal, Principal and even phoned the Supervisor of Ottawa School Board to explain my son's situation. Finally the school promised that my son could continue his elementary at Broadview. We bought the house.
We are pleased working with Alan and his dedication to his job. It seems that Alan never gives up even when there is apparently no hope. Thanks again for his effort and knowledgeable attention. We would recommend Alan to anyone who is buying or selling in real estate.
Fengchegn Sun and Zhumei Wang
Dear Mr. Brunet.
I wish to bring to your attention the excellent guidance and service we received from Mr. Alan Smuck during the recent purchase of our new home.
As a Military Chaplain not living in the Ottawa area and doing an enormous amount of traveling, it was important to both my wife and myself that our realtor be able to meet with us on short notice. Alan was certainly more than willing to do exactly that. When I flew through Ottawa he took the time to meet with my wife and I at the airport, bringing along area maps and the most recent listings.
Throughout our journey to purchase the right house for us, Alan went out of his way to keep us informed. He would email us with the latest listings and trends taking place in the Ottawa area. When the time came for us to come to Ottawa and look for our home we felt that we knew the market and the area we want to purchase in.
I'm sure you would agree that purchasing a home can and is a very stressful time, especially during the purchase negotiation phase. Here again, Alan helped tremendously. His knowledge, guidance and expertise in the Ottawa real-estate market helped relieve much of that stress. We truly believe that we purchased the best house, at the best price, to suit our family.
I could go on about Alan respecting our funding limit or his patience to answer all our questions or his honesty to say after seeing a home that it was over priced. To put it simply, Alan's attributes and knowledge put him in a category all by himself.
In closing, we were greatly impressed by Alan's abilities in the real estate industry and would highly recommend him to others.
LCdr J. Wilcox and family